I haven't received any other communication or tracking number for my order I placed on the 16th of February... My profile "check orders" is saying I don't haven't made any orders.
I have emailed and sent messages to lala and on the Wix app... I need to know what's going on!? I should be receiving m candles by the middle of march....
Has anybody else ordered candles and still received them on time even without a tracking number or anything ?? I'm stressing right out
Ive also had issues with my oder from DECEMBER and Ive gotten no response or help. Ive been placing orders for years with this company and each order seems to come with more things wrong. Ive used the support email and gotten "we will get back to you" but its been two and a half months. This is the email I just sent:
Hello,
I am responding to this email as well as sending one through the site. I still have not received a response to this issue about my body souffle and now seem to have a possibly wrongly packaged candle and Im not sure how to use it.
I have a Sire candle that seems to be fine however according to instruction book there shouldn't be herbs in it if there is a seal however there is a seal, herbs and glitter. Im confused by that. It is also listed differently than the "4th Pentacle of Jupiter" candle on the site as well. Being that one is spelled and one is conjure however these seem to be combined in my order.
Also the one I originally wanted to send the email about is my Good Fortune candle. It says "good fortune" on the sticker on top of the box but has a "1st Pentacle of Mercury" seal on the front, which according to the site is Magnetism. It has herbs and glitter as well. The "good fortune" candle on the site is listed as a spelled candle and is supposed to come with oil and adventurine (mine came with neither but with frankincense and charcoal).
The instruction booklet is very confusing because both of these candles seem to be either of the options of spelled and conjure as both have the Circle of God, spirit Seals and herbs (it specifically says in the booklet that the conjure candles "will NOT have herbs in it".
Im a long term customer of yours, I even have a glass Eriss Prosper jar that I keep in my bathroom, and have purchased quite a few candles and Im really disappointed in my recent purchases. Im so happy for your success but it seems as each order has come lacking youve gotten busier and as Ive placed them. My last email was sent in December and Ive never gotten a response. I really need to get these spells going as soon as I possibly can as Im a single mom of four trying to get a business of my own started while at home with my 16 month old and was excited and trusting when I placed my orders with you.
I really hope to hear from someone soon. Thank you, My Name
Im at a total loss as to what to do.