Update: I originally posted this at the beginning of the month and STILL have not heard anything back! This is absolutely ridiculous! For the price that we pay and energy that we all put out I should hear SOMETHING back! I mean, come on!!! Ive also tried the chat three times over the last few weeks at different times of the day and cant get any response. This is absolutely fucking ridiculous!
Instead of writing the whole thing out again I'll just copy the information I included in the email I sent today. I need help and answers! I stated that Im a long term customer because I know that Lalas stuff is legit and felt confident ordering from her multiple times (even though it was hard for me to afford) but Im so frustrated now. I need to get this stuff going instead of haveing $150 worth of good smelling candles in my cabinet.
Hello,
I am responding to this email as well as sending one through the site. I still have not received a response to this issue about my body souffle and now seem to have a possibly wrongly packaged candle and Im not sure how to use it.
I have a Sire candle that seems to be fine however according to instruction book there shouldn't be herbs in it if there is a seal however there is a seal, herbs and glitter. Im confused by that. It is also listed differently than the "4th Pentacle of Jupiter" candle on the site as well. Being that one is spelled and one is conjure however these seem to be combined in my order.
Also the one I originally wanted to send the email about is my Good Fortune candle. It says "good fortune" on the sticker on top of the box but has a "1st Pentacle of Mercury" seal on the front, which according to the site is Magnetism. It has herbs and glitter as well. The "good fortune" candle on the site is listed as a spelled candle and is supposed to come with oil and adventurine (mine came with neither but with frankincense and charcoal).
The instruction booklet is very confusing because both of these candles seem to be either of the options of spelled and conjure as both have the Circle of God, spirit Seals and herbs (it specifically says in the booklet that the conjure candles "will NOT have herbs in it".
Im a long term customer of yours, I even have a glass Eriss Prosper jar that I keep in my bathroom, and have purchased quite a few candles and Im really disappointed in my recent purchases. Im so happy for your success but it seems as each order has come lacking youve gotten busier and as Ive placed them. My last email was sent in December and Ive never gotten a response. I really need to get these spells going as soon as I possibly can as Im a single mom of four trying to get a business of my own started while at home with my 16 month old and was excited and trusting when I placed my orders with you.
I really hope to hear from someone soon. Thank you, My Name
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